Thank you for your interest in our products and services. We will always do our best to assist you.
Subscription / Membership
- When you subscribe to our site, you will gain Membership access to our premium content. We publish Members Only articles on a regular basis.
- Your subscription payment entitles you to be able to read all of our articles, for as long as your subscription is active.
- We offer both annual and monthly subscription options.
Subscription Payment Options
- We accept payments by Credit Card through our online store checkout.
- Payment method is secure and processed through our secure partner, Stripe.
- We do NOT store any credit card details.
- All pricing is displayed in US$ and includes all taxes.
- Subscriptions renew automatically after your first order – either monthly or annually depending on your subscription preference.
Subscription Order Processing Times
- Once you’ve placed your subscription order and completed payment, you should receive a confirmation email from our system within a few minutes, to acknowledge our receipt.
- Account activation and access to all of the articles should be immediate, following receipt of your payment.
- You should also receive an email order notification to advise you that your subscription / membership has been activated.
- If you do not receive either of these emails, please ensure to check your spam or junk folder (and whitelist our email address [email protected]).
- Please contact us if you are sure you have not received the email(s).
Subscriptions Cancellation Policy
- If you wish to cancel a subscription, you may easily do so on your “My Account” page.
- The minimum term is one month and unused time is not refunded.
We do not provide refunds for cancelled subscription memberships.
You can order a range of products from our online store. Our aim is to please you and we will always do our best to try to ensure your satisfaction.
We accept payments by Credit Card through our online store checkout. All pricing is displayed in US$ and includes all taxes.
Shipping costs are displayed at the checkout, once you’ve entered your delivery / shipping address.
Order Processing & Delivery / Shipping Times
Once you’ve placed your order and completed payment, you should receive a confirmation email from our system to acknowledge our receipt. If you do not receive the emails, please ensure to check your spam / junk folder, or contact us if you are sure you have not received the email(s).
Orders are processed and dispatched regularly. If we discover any problem or delay with your order, we will contact you to discuss before dispatch.
When your order has been dispatched, we’ll notify you by email. Delivery times vary depending upon your location, but as a general rule, you can expect the following:
- USA: 2-5 business days
- Europe: 7-14 business days
- Rest of World: 10-28 business days
Wherever you are in the world, if you have not received anything with 28 business days, please contact us, quoting your order number so that we may investigate and follow up.
Please make your purchase carefully. If you wish to cancel your order, you may do so unless the order has already been dispatched. If we have incurred any processing costs in relation to your order, this will be deducted from the refund.
If you wish to cancel a subscription, you may do so on your account page.
Returns & Refunds Policy
We try very hard to ensure that your order will reach you in the best condition. In the unlikely event that your order is damaged in transit, we will replace it – please contact us to explain the issue and we will communicate return instructions. It will be helpful to provide suitable evidence (i.e. a photo) of any damage.
Please make you purchase carefully as we don’t provide refunds should you change your mind, if you are unsatisfied for any other reason, please do contact us and we will respond to you accordingly.
All Products and Services
Errors & Omissions
We try very hard to ensure the product you’ve purchased will be the closest match to that described on this website. However, from time to time, exact matches may not be possible, due for example, to differences in colours from that depicted. In the event of a stock shortage (where we may wish to substitute an item), incorrect automated pricing or shipping fee errors (where additional fees may be payable) – we will contact you to advise prior to order dispatch.
Privacy & Security
When you wish to purchase products or services from us, we will ask you to create a customer account on our website so that we may process your order efficiently. We take our customer’s data seriously and any information you do provide (for example; your address, phone number, name and email address when creating an account) will never knowingly be sold or passed on by us to any third parties. We hold all data in the strictest of confidence, on a secure server. For additional security, we encrypt any sensitive information such as passwords.
In terms of payments, we do not have access to, nor do we store or retain any of your payment information or Credit Card details, since all of our payments are processed off-site through a heavily encrypted PayPal.
General Website Terms & Conditions
1) By accessing this website, you agree that White Wolf Journeys, and those officially recognised as associated to or party to this website (hereinafter referred to collectively as “the publishers”) cannot be held responsible for any error, omission, fault or inaccuracy and shall not be liable for any loss or damage howsoever caused to any user / party.
2) All comments / contributions made by users to this website (either those with an account or not) in public areas (e.g. comments, testimonials, reviews etc) are the sole legal responsibility of the person posting them and may not reflect the opinion of the publishers.
3) The publishers reserve the right to amend, change, delete or modify as appropriate, any information or detail on one or all pages of this website (including, but not limited to, pricing, product description, quantity and availability, comments or reviews by users) without notification, at any time.
All information, photo’s, illustrations, pictures, images, and all media, words, articles / information, ideas, designs and concepts contained within this website shall remain the sole property and copyright of the publishers and may not be copied, duplicated, screen-grabbed, borrowed, hired, leant, linked to (via hyperlink), distributed, broadcast or used in any way, without prior written permission. All Rights Reserved.
All trademarks, logos and materials belonging to any third party (whether expressly specified or not) displayed on this site, shall remain the property and copyright of the respective owning entity.
In a nutshell – whilst we are flattered that you may wish to re-use our media / photos / articles etc – we DO NOT permit this without express written consent.
- Information on how to enter and the prize(s) form part of these terms and conditions. By participating, entrants agree to be bound by these terms and conditions.
- The promoter is White Wolf Journeys [“The Promoter”].
- From time to time, The Promoter may run a promotion or prize draw [“Competition”] offered through Facebook, Email Newsletter or this website
- Entry is free. One entry per unique email address or person, for each Competition, unless stated otherwise.
- Entry is via the method as stated in the Competition, or as stated in the relevant publication/medium.
- Dates: Dates will be as specified in the specific competition. However, closing date of entries will be at midnight, one calendar month after the competition has been published, or sooner if specified.
- Prize: The prize or prizes will be as specified in the particular Competition. Please consult the individual rules for a given competition.
- The prize is not transferable, exchangeable nor redeemable for cash.
- Eligible entries must adhere to the terms as published here and also as specified in the competition.
- Winner(s) will be selected randomly from eligible entries and contacted via notification email to the email address we have on record.
- Winner(s) must respond to the notification email in order to claim the prize. If we do not receive a response from a selected winner within 3 days of notification, that winner will forfeit the prize and a new winner will be selected. This process will continue until the prize is claimed by a winner responding to the notification email.
- Winner(s) will be required to either; already have an account on this website or; create an account on our website, so that we have their correct information.
- Prize availability is subject to stock and an alternative prize may be offered if the chose prize is unavailable for any reason.
- Shipping fees for any prize won may be additional, depending on your location / postal address. We will communicate this to the winner via email, if applicable.
- A subscription to our Sabbat articles may be offered as an alternative prize. If this is the preferred prize by the winner, the specified subscription will be applied to the account we have for them on our website. There is no obligation to continue the subscription after the free term, however, if the winner wishes to do so, an ongoing monthly or annual subscription payment will be required.
- The terms of the draw may change at any time without notification.
- The decision of the Promoter is final and no correspondence will be entered into.
- Information: By entering the competition, winners agree to their names being published and the use of their image by the Promoter and that the Promoter may use their names and image for publicity purposes.
- Competition entries become the property of The Promoter, which will keep the personal information it holds about entrants confidential.
- No Liability: The Promoter and its associated agencies & companies shall not be liable in any way (including, without limitation, in negligence) for any loss or damage whatsoever suffered (including, without limitation, indirect or consequential loss) or for any loss or damage or personal injury suffered or sustained in connection with any promotion except any liability that cannot be excluded by law.
Disclaimer & Copyright
The information provided on this Website is intended for general guidance only. Users of the information contained on this website must make their own assessment of the suitability and appropriateness of the information described for their particular use and conditions.
To the maximum extent permitted by law:
- All warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this website or the content on, or accessed through, it; and
- You use this site at your own risk. In no event shall the publishers be liable for any damage or loss, arising out of your use or inability to use this website, or anything contained within it.
If you need any assistance, or would like clarification on any of the above, please contact us.