Thank you for your interest in our products and services.  We will always do our best to assist you.

Subscription / Membership

When you subscribe to our site, you will gain access to our premium content.  We publish subscriber only articles on a regular basis.

Your subscription payment entitles you to be able to read all of our articles, for as long as the subscription is active.

We offer both annual and monthly subscription options.  Concurrent payments are deducted from your PayPal account on the anniversary of your subscription, either monthly or annually depending on your subscription preference.

Subscription Payment Options

We accept payments by PayPal & Credit Card through our online store checkout.

All pricing is displayed in US$ and includes all taxes.

Subscriptions Cancellation Policy

If you wish to cancel a subscription, you may do so on your account page.

Refunds Policy

We do not provide refunds for cancelled subscription memberships.

Products

You can order a range of products from our online store.  Our aim is to please you and we will always do our best to try to ensure your satisfaction.

Payment Options

We accept payments by PayPal & Credit Card through our online store checkout.

All pricing is displayed in US$ and includes all taxes.

Shipping Costs

Shipping costs are displayed at the checkout, once you’ve entered your delivery address.

Order Processing & Delivery / Shipping Times

Once you’ve placed your order and completed payment, you should receive two confirmation emails: one from PayPal to confirm payment and a second confirmation from our system to acknowledge our receipt.  If you do not receive either of these emails, please ensure to check your spam folder, or contact us if you are sure you have not received the email(s).

Orders are processed and dispatched regularly.  If we discover any problem with your order, we will contact you to discuss before dispatch.

When your order has been dispatched, we’ll notify you by email. Delivery times vary depending upon your location, but as a general rule, you can expect the following:

  • USA: 2-5 days
  • Europe: 7-14 days
  • Rest of World: 10-28 days

Wherever you are in the world, if you have not received anything with 28 days, please contact us so that we may investigate.

Cancellation Policy

Please make your purchase carefully.  If you wish to cancel your order, you may do so unless the order has already been dispatched.  If we have incurred any processing costs in relation to your order, this will be deducted from the refund.

If you wish to cancel a subscription, you may do so on your account page.

Returns & Refunds Policy

We try very hard to ensure that your order will reach you in the best condition.  In the unlikely event that your order is damaged in transit, we will replace it – please contact us to explain the issue and we will communicate return instructions. It will be helpful to provide suitable evidence (i.e. a photo) of any damage.

Please make you purchase carefully as we don’t provide refunds should you change your mind, if you are unsatisfied for any other reason, please do contact us and we will respond to you accordingly.

All Products and Services

Errors & Omissions

We try very hard to ensure the product you’ve purchased will be the closest match to that described on this website. However, from time to time, exact matches may not be possible, due for example, to differences in colours from that depicted. In the event of a stock shortage (where we may wish to substitute an item), incorrect automated pricing or shipping fee errors (where additional fees may be payable) – we will contact you to advise prior to order dispatch.

Privacy & Security

When you wish to purchase products or services from us, we will ask you to create a customer account on our website so that we may process your order efficiently. We take our customer’s data seriously and any information you do provide (for example; your address, phone number, name and email address when creating an account) will never knowingly be sold or passed on by us to any third parties. We hold all data in the strictest of confidence, on a secure server. For additional security, we encrypt any sensitive information such as passwords.

In terms of payments, we do not have access to, nor do we store or retain any of your payment information or Credit Card details, since all of our payments are processed off-site through a heavily encrypted PayPal.

General Website Terms & Conditions

1) By accessing this website, you agree that White Wolf Journeys, and those officially recognised as associated to or party to this website (hereinafter referred to collectively as “the publishers”) cannot be held responsible for any error, omission, fault or inaccuracy and shall not be liable for any loss or damage howsoever caused to any user / party.

2) All comments / contributions made by users to this website (either those with an account or not) in public areas (e.g. comments, testimonials, reviews etc) are the sole legal responsibility of the person posting them and may not reflect the opinion of the publishers.

3) The publishers reserve the right to amend, change, delete or modify as appropriate, any information or detail on one or all pages of this website (including, but not limited to, pricing, product description, quantity and availability, comments or reviews by users) without notification, at any time.

Copyright

All information, photo’s, illustrations, pictures, images, and all media, words, articles / information, ideas, designs and concepts contained within this website shall remain the sole property and copyright of the publishers and may not be copied, duplicated, screen-grabbed, borrowed, hired, leant, linked to (via hyperlink), distributed, broadcast or used in any way, without prior written permission. All Rights Reserved.

All trademarks, logos and materials belonging to any third party (whether expressly specified or not) displayed on this site, shall remain the property and copyright of the respective owning entity.

In a nutshell – whilst we are flattered that you may wish to re-use our media / photos / articles etc – we DO NOT permit this without express written consent.

Disclaimer & Copyright

The information provided on this Website is intended for general guidance only. Users of the information contained on this website must make their own assessment of the suitability and appropriateness of the information described for their particular use and conditions.

To the maximum extent permitted by law:

  • All warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this website or the content on, or accessed through, it; and
  • You use this site at your own risk. In no event shall the publishers be liable for any damage or loss, arising out of your use or inability to use this website, or anything contained within it.

If you need any assistance, or would like clarification on any of the above, please contact us.