FAQs

Ordering & Logging In

Head over to our Store page and browse the items we have listed.  If you see something you like, simply add it to your cart and then head to the checkout.  If you do not already have an account with us, it’s easy to create one – just fill in the required fields and provide your billing / shipping details, make payment and then you’re done!

For your convenience, we accept payment by Credit Card through Stripe.  You can pay with Stripe for any purchase and you are not required to create any additional Stripe account.   Just follow the on screen instructions.

All our pricing is quoted in $USD – unless specified differently.

Yes, payments are secure.  We utilise the latest encryption methods for your security and piece of mind.  Our checkout pages are secured using SSL / HTTPS encryption as in some browsers, this will be evident with the display of the padlock in the browser address bar.  Credit card information is processed and held via encryption by the payment provider and we have access only to the last 4 digits of your card, as is standard industry practice.  If you have any concerns, do let us know.

If you wish to cancel your order, you will need to contact us within 24 hours of placing your order and please provide your name, order number and brief explanation why you are cancelling the order. A cancellation fee may apply. If your order has already been dispatched, it will not be possible to cancel the order.

If you are unable to login on the My Account Page with your username and password, please try to reset your password on the login screen, using the email address you originally signed up with.  You will receive a password reset email and once you have logged in, please check your details and information are correct and up to date.  If you can’t remember your original username or email address, you will need to create a new account, which you can do at the checkout.  If you have reset your password and still cannot login, please get in touch with us.

All active subscriptions were migrated from the old site to this new site.  In addition, all subscribers should have received a courtesy email notifying of the change.  Please go to the My Account Page and try to login with the username / email address you originally used to sign up with. Once you have logged in, please check your details and information are correct and up to date.  If you are unable to login, please first try to reset your password (see FAQ above). If you still have issues, please get in touch providing your name, address, username, subscription ID or Payment ID or any other relevant information and we will look into this for you.

If you logged in to your existing account using the new Social Login feature, please read the information at the top of this page to ensure your accounts are linked correctly.

If after you have successfully logged in to our members section, and you cannot see your Subscription information, it could mean that your subscription has expired and you will need to re-purchase a new subscription if you wish to continue accessing the Subscription only articles.  If you are sure you have already renewed your subscription, but the information appears to be inaccurate or is showing an expired subscription, please get in touch providing your name, address, username, subscription ID or Payment ID or any other relevant information and we will look into this for you.

If you logged in to your existing account using the new Social Login feature, please read the information at the top of this page to ensure your accounts are linked correctly.

Other things to check:

It’s possible your device / computer may have stored an out of date page – this can happen on some networks and you will need to refresh the browser cache.  Follow these steps;

Steps to take:

1) Log out from the White Wolf website: https://www.whitewolfjourneys.com/my-account/customer-logout/
2) Clear your browser cache and / or cookies, here’s how: http://www.refreshyourcache.com/en/home/
3) Then, log back in again and see if the issue continues: https://www.whitewolfjourneys.com/my-account/

After carefully following the above, please get back in touch if you still have issues, describing the exact steps to reproduce the problem.  When you get in touch please provide your name, address, login username, subscription ID or Payment ID or any other relevant information.

When creating an account on our system, please ensure that you enter the correct email address.  You should receive a welcome email, and when placing an order and making payment for a product or subscription, you should also receive notification emails.  If you don’t receive these emails within one hour, please first check your spam / junk mail folder. If you still cannot locate any emails from us, please get in touch providing your name, address, username, subscription ID / Payment ID or any other relevant information and we will look into this for you.

You can reset your password at the login page. Please ensure you enter the correct email address. If you still cannot login, please contact us for help.

Please go to the My Account Page and once you have logged in, you can update your details using the Edit Account page.

All of our terms and conditions can be found here

Please get in touch if you have any unanswered questions.

All of our product shipping info can be found here

Please get in touch if you have any unanswered questions.

Subscriptions

We publish premium articles for our subscribers and you can access these articles once you purchase a membership.  We offer an annual or monthly subscription to the membership and you can find out more here.

We accept payment by Credit Card through Stripe.  You can pay with Stripe for any purchase and you are not required to create any additional Stripe account.   Just follow the on screen instructions.

All our pricing is quoted in US$ – unless specified differently.

When you choose a membership plan the first subscription payment will be taken immediately when you place the order.  Subsequent renewals of your membership subscription payment will be taken automatically on the renewal date (either a month or a year from the first payment date – depending on whether you selected a monthly or annual plan).

In most cases, your credit card will be charged automatically and you should receive a renewal email notification.  In some instances, the renewal payment may be taken at a later date, if for example the automatic payment failed on the first try.  If your payment has not been taken automatically for some reason, it will probably mean that your membership plan is “on hold” and you will need to login to My Account Page here to manually renew your subscription.

In most cases, we will attempt to automatically renew your membership on the anniversary of the chosen plan.  Usually, this means your credit card will be charged automatically and you shouldn’t need to do anything further. However, in some instances, the renewal payment may fail and in such circumstances, we place your membership “on hold” so that you can login to My Account Page here to manually complete the renewal of your subscription.

We spend a lot of time thinking about and writing quality articles that consider a number of different topics. We publish these frequently and many of our subscribers are happy to receive our work.  It would not be possible for us to dedicate the time needed for these if we didn’t make them premium content.  We believe that the membership cost to read the subscription only articles is good value and we hope you’ll join us.

When your subscription expires (or if it has already expired) you may need to re-subscribe so that we can capture your ongoing subscription information.  You can login on the My Account Page here.  Please check all your information is correct and up to date and amend it as necessary.  If you need to re-purchase a subscription, we offer annual or monthly recurring options and you can find out more here.  If you need assistance, please get in touch and let us know.

You may be able to suspend your subscription depending on the level you have selected. If you prefer, you can completely cancel it – at any time (min term is one month) by going to the My Account Page here and clicking the appropriate suspend or cancel button.

My question is not answered here

Troubleshooting

If you are unable to login on the My Account Page with your username and password, please try to reset your password on the login screen, using the email address you originally signed up with.  You will receive a password reset email and once you have logged in, please check your details and information are correct and up to date.  If you can’t remember your original username or email address, you will need to create a new account, which you can do at the checkout.  If you have reset your password and still cannot login, please get in touch with us.

All active subscriptions were migrated from the old site to this new site.  In addition, all subscribers should have received a courtesy email notifying of the change.  Please go to the My Account Page and try to login with the username / email address you originally used to sign up with. Once you have logged in, please check your details and information are correct and up to date.  If you are unable to login, please first try to reset your password (see FAQ above). If you still have issues, please get in touch providing your name, address, username, subscription ID or Payment ID or any other relevant information and we will look into this for you.

If you logged in to your existing account using the new Social Login feature, please read the information at the top of this page to ensure your accounts are linked correctly.

If after you have successfully logged in to our members section, and you cannot see your Subscription information, it could mean that your subscription has expired and you will need to re-purchase a new subscription if you wish to continue accessing the Subscription only articles.  If you are sure you have already renewed your subscription, but the information appears to be inaccurate or is showing an expired subscription, please get in touch providing your name, address, username, subscription ID or Payment ID or any other relevant information and we will look into this for you.

If you logged in to your existing account using the new Social Login feature, please read the information at the top of this page to ensure your accounts are linked correctly.

Other things to check:

It’s possible your device / computer may have stored an out of date page – this can happen on some networks and you will need to refresh the browser cache.  Follow these steps;

Steps to take:

1) Log out from the White Wolf website: https://www.whitewolfjourneys.com/my-account/customer-logout/
2) Clear your browser cache and / or cookies, here’s how: http://www.refreshyourcache.com/en/home/
3) Then, log back in again and see if the issue continues: https://www.whitewolfjourneys.com/my-account/

After carefully following the above, please get back in touch if you still have issues, describing the exact steps to reproduce the problem.  When you get in touch please provide your name, address, login username, subscription ID or Payment ID or any other relevant information.

When creating an account on our system, please ensure that you enter the correct email address.  You should receive a welcome email, and when placing an order and making payment for a product or subscription, you should also receive notification emails.  If you don’t receive these emails within one hour, please first check your spam / junk mail folder. If you still cannot locate any emails from us, please get in touch providing your name, address, username, subscription ID / Payment ID or any other relevant information and we will look into this for you.

You can reset your password at the login page. Please ensure you enter the correct email address. If you still cannot login, please contact us for help.

In most cases, we will attempt to automatically renew your membership on the anniversary of the chosen plan.  Usually, this means your credit card will be charged automatically and you shouldn’t need to do anything further. However, in some instances, the renewal payment may fail and in such circumstances, we place your membership “on hold” so that you can login to My Account Page here to manually complete the renewal of your subscription.

My question is not answered here

We are sorry that you couldn’t find the answer to your question here.  Please get in touch and we will assist you.