Thank you for your interest in our site.  We have recently upgraded the site and things have changed around a little.  If you are having any issues or experiencing any difficulties, please read through the following Frequently Asked Questions to see if your question is answered here.  If you still need help, please do contact us.

 

May 2017: Trialling a new login security.

Due to an increase in fake login attempts, we are trialing a new security system for logins.  If you find that you are unable to login, please first follow the steps outlined below – and if these don’t work, get in touch and let us know.

Head over to our Store page and browse the items we have listed.  If you see something you like, simply add it to your cart and then head to the checkout.  If you do not already have an account with us, it’s easy to create one – just fill in the required fields and provide your billing / shipping details, make payment and then you’re done!

We publish premium articles for our subscribers and you can access these articles once you purchase membership.  We offer annual or monthly subscription and you can find out more here.

For your convenience, we accept two methods of payment by Credit Card (1) through Stripe and (2) through Paypal.  You can pay with Stripe for any purchase and you are not required to create an additional Stripe account.  If you wish to pay with PayPal you do NOT need a PayPal account if you are ONLY purchasing physical products, however, if you are purchasing a monthly or annual recurring subscription, you must have a PayPal account (this is required by PayPal and we have no control over this policy).  If you do not have a PayPal account, you can either (1) choose to pay with Stripe instead or (2) Pay with PayPal and register for a new PayPal account at the same time as making payment.  If you are simply wishing to purchase non-subscription products, you can either pay with a credit card through PayPal (no PayPal account required), or you can pay using your PayPal balance if you already have a PayPal account  Just follow the on screen instructions.

All our pricing is quoted in US$ – unless specified differently.  Although you can pay with most currencies, you’ll be charged the US$ amount as shown in our store.

You can use Stripe as an alternative, but for your convenience, we have selected PayPal as one of our payment processing providers.  They provide a secure method to process transactions efficiently.  You do NOT need a PayPal account if you are ONLY purchasing physical products.  In such cases, you can simply pay using your Credit Card at the PayPal payment screen and choose not to register for a PayPal account (guest checkout).

If you are purchasing subscription membership through PayPal, you will need a PayPal account because the payment is recurring (this is required by PayPal and we have no control over this policy).  If you do not have a PayPal account, you can either choose a different payment method (e.g. Stripe) or register with PayPal at the same time as making payment. If you do not wish to register with PayPal to pay for your membership subscription, please select Stripe payment method instead.  If neither of these solutions work for you, please contact us to see if we can accept payment in an alternative manner – however please note that any alternate payment methods are more time consuming and costly to set up and you may be asked to pay an additional fee.

Yes, payments are secure.  We utilise the latest encryption methods for your security and piece of mind.  Our checkout pages are secured using SSL / HTTPS encryption as in some browsers, this will be evident with the display of the padlock in the browser address bar.  Credit card information is processed and held via encryption by the payment provider and we have access only to the last 4 digits of your card, as is standard industry practice.  If you have any concerns, do let us know.

This should be easy for physical products because there are no recurring payments – so you can simply choose to use Stripe instead.  If you had a recurring payment subscription already set up with PayPal – you will need to wait until the renewal is due before switching to Stripe.  We suggest that you simply pay for your renewal with Stripe instead of PayPal.  You may need to suspend or cancel your subscription in the “My Account” page in order to cancel PayPal because it is usually a recurring payment.  Alternatively, you can login to your PayPal account and cancel your subscription from there.  To avoid any lost membership time – please wait until the end of your subscription period as we can’t refund early terminations.

We spend a lot of time thinking about and writing quality articles that consider a number of different topics. We publish these frequently and many of our subscribers are happy to receive our work.  It would not be possible for us to dedicate the time needed for these if we didn’t make them premium content.  We believe that the membership cost to read the subscription only articles is good value and we hope you’ll join us.

If you were previously an account holder or member / subscriber on our old site, your basic details including your name, address (where possible) and any subscription information should have been migrated over to our new site. To access your account, you can login on the My Account Page here.  Please check all your information is correct and up to date and amend it as necessary.  If you need assistance, please get in touch and let us know.

New Social Login Feature.

In September 2016, we added the ability for users to login or sign up with their existing social account.

How does Social Login Work?

If you have a Facebook, Twitter, Google+ or PayPal account, you can now login or sign up / create your account on our website (or at checkout) using any of your social profiles. If you don’t have a social account, or simply prefer not to link your social account, that’s fine too – you can still just login or register on our site using your email address and password.

Will my account be automatically linked?

If you already have an account on our website (for example, you already signed up to a subscription plan or bought a product) and you log in with a social account that uses the same email address, your account will be linked automatically and you should not need to do anything else.

However, if you already have an account on our website and you log in with a social account that uses a different email address to the one you’ve already signed up with on our site, you will need to link your account manually so that you can continue to access the articles etc.

How do I link or unlink accounts

First of all, please login to your account.  On the “Edit My Account” page, you can manually link or unlink any existing social network, to your White Wolf Journeys account.

Unlinking a social account will not delete your existing Website user account on our site.  Note that if you unlink a social account, you may have to reset your password to be able to log in to our site again.

Privacy

A note on privacy & app permissions – these social apps provide us with your basic details so that we can automatically populate your account information (name, email, profile photo). We do NOT have any access to your social account.  We cannot (and would never try to!) post to your social account or anything like that. We simply enabled this option in order to provide a more convenient method for you to be able to access our site.  You can always choose not to use the social login feature if you prefer.

The aim of this is purely to make your life easier so that you won’t have yet another username and password to remember!  As this is a new feature, we are keen to hear from you if you have any problems, so do provide some feedback if you can, thanks!

During a recent server move and website upgrade in February 2016, we tried hard to preserve all existing membership / subscription information for our customers.  When your old subscription expires (or if it has already expired) you will need to complete a one-time re-subscription order so that we can capture your ongoing subscription information.  You can login on the My Account Page here.  Please check all your information is correct and up to date and amend it as necessary.  If you need to re-purchase a subscription, we offer annual or monthly options and you can find out more here.  If you need assistance, please get in touch and let us know.

Yes, you can suspend your subscription – or if you prefer, completely cancel it – at any time by going to the My Account Page here and clicking the appropriate suspend or cancel button.

In 99% of cases, there is nothing further that you will need to do – however, if you set up the recurring payment to us via PayPal – you may wish to log in to your PayPal account and remove the recurring subscription from there also:  For detailed information on how to do that, please visit PayPal help: https://www.paypal.com/selfhelp/article/how-do-i-cancel-a-subscription-or-recurring-payment-faq2145/7

If you are unable to login on the My Account Page with your username and password, please try to reset your password on the login screen, using the email address you originally signed up with.  You will receive a password reset email and once you have logged in, please check your details and information are correct and up to date.  If you can’t remember your original username or email address, you will need to create a new account, which you can do at the checkout.  If you have reset your password and still cannot login, please get in touch with us.

All active subscriptions were migrated from the old site to this new site.  In addition, all subscribers should have received a courtesy email notifying of the change.  Please go to the My Account Page and try to login with the username / email address you originally used to sign up with. Once you have logged in, please check your details and information are correct and up to date.  If you are unable to login, please first try to reset your password (see FAQ above). If you still have issues, please get in touch providing your name, address, username, subscription ID or Payment ID or any other relevant information and we will look into this for you.

If you logged in to your existing account using the new Social Login feature, please read the information at the top of this page to ensure your accounts are linked correctly.

If after you have successfully logged in to our members section, and you cannot see your Subscription information, it could mean that your subscription has expired and you will need to re-purchase a new subscription if you wish to continue accessing the Subscription only articles.  If you are sure you have already renewed your subscription, but the information appears to be inaccurate or is showing an expired subscription, please get in touch providing your name, address, username, subscription ID or Payment ID or any other relevant information and we will look into this for you.

If you logged in to your existing account using the new Social Login feature, please read the information at the top of this page to ensure your accounts are linked correctly.

Other things to check:

It’s possible your device / computer may have stored an out of date page – this can happen on some networks and you will need to refresh the browser cache.  Follow these steps;

Steps to take:

1) Log out from the White Wolf website: https://www.whitewolfjourneys.com/my-account/customer-logout/
2) Clear your browser cache and / or cookies, here’s how: http://www.refreshyourcache.com/en/home/
3) Then, log back in again and see if the issue continues: https://www.whitewolfjourneys.com/my-account/

After carefully following the above, please get back in touch if you still have issues, describing the exact steps to reproduce the problem.  When you get in touch please provide your name, address, login username, subscription ID or Payment ID or any other relevant information.

When creating an account on our system, please ensure that you enter the correct email address.  You should receive a welcome email, and when placing an order and making payment for a product or subscription, you should also receive notification emails.  If you don’t receive these emails within one hour, please first check your spam / junk mail folder. If you still cannot locate any emails from us, please get in touch providing your name, address, username, subscription ID / Payment ID or any other relevant information and we will look into this for you.

Please go to the My Account Page and once you have logged in, you can update your details using the Edit Account page.

Please go to the My Account Page and underneath the Login section, click Lost your password? link and follow the instructions to receive a password reset email. Please ensure to check your spam/junk folders if you can’t find the password reset email.

We wanted to upgrade the site to provide a more integrated user experience.  The old site was getting a bit unwieldy and the new site is a lot more tidy and efficient – we hope you like it 🙂  Feel free to please get in touch and let us know your feedback.

  • Information on how to enter and the prize(s) form part of these terms and conditions. By participating, entrants agree to be bound by these terms and conditions.
  • The promoter is White Wolf Journeys who may receive administrative assistance from third parties [“The Promoter”].
  • From time to time, The Promoter may run a promotion or prize draw [“Competition”] offered through Facebook, Email Newsletter or this website
  • Entry is free. One entry per unique email address or person, for each Competition, unless stated otherwise.
  • Entry is via the method as stated in the Competition, or as stated in the relevant publication/medium.
  • Dates: Dates will be as specified in the specific competition.  However, closing date of entries will be at midnight, one calendar month after the competition has been published, or sooner if specified.
  • Prize: The prize or prizes will be as specified in the particular Competition. Please consult the individual rules for a given competition.
  • The prize is not transferable, exchangeable nor redeemable for cash.
  • Eligible entries must adhere to the terms as published here and also as specified in the competition.
  • Winner(s) will be selected randomly from eligible entries and contacted via notification email to the email address we have on record.
  • Winner(s) must respond to the notification email in order to claim the prize. If we do not receive a response from a selected winner within 3 days of notification, that winner will forfeit the prize and a new winner will be selected.  This process will continue until the prize is claimed by a winner responding to the notification email.
  • Winner(s) will be required to either; already have an account on this website or; create an account on our website, so that we have their correct information.
  • Prize availability is subject to stock and an alternative prize may be offered if the chose prize is unavailable for any reason.
  • Shipping fees for any prize won may be additional, depending on your location / postal address.  We will communicate this to the winner via email, if applicable.
  • A subscription to our Sabbat articles may be offered as an alternative prize.  If this is the preferred prize by the winner, the specified subscription will be applied to the account we have for them on our website. There is no obligation to continue the subscription after the free term, however, if the winner wishes to do so, an ongoing monthly or annual subscription payment will be required.
  • The terms of the draw may change at any time without notification.
  • The decision of the organisers is final and no correspondence will be entered into.
  • Information: By entering the competition, winners agree to their names being published and the use of their image by the Promoter and that the Promoter or promotional partners may use their names and photographs and/or interviews for publicity purposes.
  • Competition entries become the property of The Promoter, which will keep the personal information it holds about entrants confidential and will not disclose it to third parties. Pursuant to the Privacy Act 1993, entrants have the right to access and correct any personal information provided by them pursuant to paragraph 12
  • No Liability: The Promoter and its associated agencies & companies shall not be liable in any way (including, without limitation, in negligence) for any loss or damage whatsoever suffered (including, without limitation, indirect or consequential loss) or for any loss or damage or personal injury suffered or sustained in connection with promotion except any liability that cannot be excluded by law.

We are sorry that you couldn’t find the answer to your question here.  Please get in touch and we will assist you.