Thank you for your interest in our site.  We have recently upgraded the site and things have changed around a little.  If you are having any issues or experiencing any difficulties, please read through the following Frequently Asked Questions to see if your question is answered here.  If you still need help, please do contact us.

 

From 1st September 2018: PayPal will not be accepted for payments – please update the payment method on your account.

Due to an increase in errors, we are retiring the PayPal payment method in favor for the alternative credit card payment method called “Stripe”.  Changing to Stripe is not difficult and all existing PayPal subscribers are asked to change to Stripe before 1st September 2018.

To change from PayPal to Stripe, it’s simply a matter of logging in and updating your payment method [click to go to payment method update page]

After 1st September, any subscription still using the PayPal payment gateway will no longer be renewed automatically and users will need to login and manually update their payment method to use the Stripe payment method instead.

We understand this change may be a small inconvenience for some users who prefer to use PayPal.  However, we have made this decision to benefit everyone, as we believe we will be able to reduce the number of difficulties customer’s have been having when paying for or renewing their subscription via PayPal. We appreciate your understanding and patience as we transition to Stripe to offer a more stable and easier to use payment experience.

Please note – only existing subscribers currently paying with PayPal need to take action.  Existing Stripe users, or new Stripe customers do not need to take any action. New customers automatically use the Stripe payment method.

If you are an existing PayPal subscriber with an active subscription, it’s easy to update your subscription payment method to Stripe:

  1. Login to your account and click the “Memberships” link in the menu and then the “Manage” link [click to go there now]
  2. Select the Active subscription by clicking on “View” button.
  3. In the Actions section, choose “Change Payment” button.
  4. Enter your credit card details into the appropriate boxes – your credit card will not be charged until your renewal date.
  5. Save / confirm the form and you will return to the My Account page where a confirmation message should inform you that the payment method has been updated.

Once this has been completed, future payments will be deducted from your credit card via Stripe and not from PayPal.

If you wish, you can also log in to your PayPal account and remove / cancel any automatic payment you have set up – help with this is available here

If you experience any difficulties or you have a question please feel free to contact us.

Thank you for your understanding.

We publish premium articles for our subscribers and you can access these articles once you purchase a membership.  We offer an annual or monthly subscription to the membership and you can find out more here.

For your convenience, we accept payment by Credit Card through Stripe.  You can pay with Stripe for any purchase and you are not required to create any additional Stripe account.   Just follow the on screen instructions.

All our pricing is quoted in US$ – unless specified differently.

When you choose a membership plan, either monthly or annual, the first subscription payment will be taken immediately when you place the order.  Subsequent renewals of your membership subscription payment should be taken automatically on the renewal date (either a month or a year from the first payment date – depending on whether you selected a monthly or annual plan).

In most cases, your credit card will be charged automatically and you should receive a renewal email notification.  In some instances, the renewal payment may be taken at a later date, if for example the automatic payment failed on the first try.  If your payment has not been taken automatically for some reason, it will probably mean that your membership plan is “on hold” and you will need to login to My Account Page here to manually renew your subscription.

In most cases, we will attempt to automatically renew your membership on the anniversary of the chosen plan.  Usually, this means your credit card will be charged automatically and you shouldn’t need to do anything further. However, in some instances, the renewal payment may fail and in such circumstances, we place your membership “on hold” so that you can login to My Account Page here to manually complete the renewal of your subscription.

Head over to our Store page and browse the items we have listed.  If you see something you like, simply add it to your cart and then head to the checkout.  If you do not already have an account with us, it’s easy to create one – just fill in the required fields and provide your billing / shipping details, make payment and then you’re done!

Yes, payments are secure.  We utilise the latest encryption methods for your security and piece of mind.  Our checkout pages are secured using SSL / HTTPS encryption as in some browsers, this will be evident with the display of the padlock in the browser address bar.  Credit card information is processed and held via encryption by the payment provider and we have access only to the last 4 digits of your card, as is standard industry practice.  If you have any concerns, do let us know.

We spend a lot of time thinking about and writing quality articles that consider a number of different topics. We publish these frequently and many of our subscribers are happy to receive our work.  It would not be possible for us to dedicate the time needed for these if we didn’t make them premium content.  We believe that the membership cost to read the subscription only articles is good value and we hope you’ll join us.

If you were previously an account holder or member / subscriber on our old site, your basic details including your name, address (where possible) and any subscription information should have been migrated over to our new site. To access your account, you can login on the My Account Page here.  Please check all your information is correct and up to date and amend it as necessary.  If you need assistance, please get in touch and let us know.

About Social Login

Recently we added the ability for users to login or sign up with their existing social media account. This saves you the bother of having to remember yet another username or password!

How does Social Login Work?

If you have a Facebook, Twitter or Google+ account, you can now login or sign up on our website (or at checkout) using any of your social profiles. If you don’t have a social account, or simply prefer not to link your social account, that’s fine too – you can still just login or register on our site using your regular email address and a password.

Will my account be automatically linked?

If you have already registered for an account on our website (for example, you already signed up to a subscription plan or bought a product) and you then log in with a social account that uses the same email address, your account will be automatically linked and you should not need to do anything more.  The next time you sign in, you can do so using your social account.

However, if you already have an account on our website and you log in with a social account that uses a different email address to the one you’ve already signed up with on our site, you will need to link your account manually so that you can continue to access the articles etc.

How do I link or unlink accounts

First of all, please login to your White Wolf Journeys account.  On the “Edit My Account” page, you can manually link or unlink any existing social network to your White Wolf Journeys account.

Unlinking a social account will not delete your existing Website user account on our site.  However, please note that if you unlink your social account, you may then need to reset your White Wolf Journeys account password to be able to log in to our site again next time.

Privacy

A note on privacy & app permissions – these social apps provide us with your basic details so that we can automatically populate your account information (name, email, profile photo). We do NOT have any access to your social account, we CANNOT see your friends, or anything that is not public on your social account.  We cannot (and would never try to!) post to your social account or anything like that. We simply enabled this feature in order to provide a more convenient method for you to be able to access our site.  You can always choose not to use the social login feature if you prefer, or if you have any concerns.

The aim of this is purely to make your life easier so that you don’t have yet another username and password to remember!  We are keen to hear from you if you have any problems or concerns with this feature, thanks!

When your subscription expires (or if it has already expired) you may need to re-subscribe so that we can capture your ongoing subscription information.  You can login on the My Account Page here.  Please check all your information is correct and up to date and amend it as necessary.  If you need to re-purchase a subscription, we offer annual or monthly recurring options and you can find out more here.  If you need assistance, please get in touch and let us know.

Yes, you can suspend your subscription – or if you prefer, completely cancel it – at any time (min term is one month) by going to the My Account Page here and clicking the appropriate suspend or cancel button.

In 99% of cases, there is nothing further that you will need to do – especially if you were  / are a subscriber paying with Stripe.  However, if you set up the recurring payment to us via PayPal – you may wish to log in to your PayPal account and remove the recurring subscription from there also:  For detailed information on how to do that, please visit PayPal help: https://www.paypal.com/jm/smarthelp/article/how-do-i-cancel-an-automatic-payment-i-have-with-a-merchant-faq2058

If you are unable to login on the My Account Page with your username and password, please try to reset your password on the login screen, using the email address you originally signed up with.  You will receive a password reset email and once you have logged in, please check your details and information are correct and up to date.  If you can’t remember your original username or email address, you will need to create a new account, which you can do at the checkout.  If you have reset your password and still cannot login, please get in touch with us.

All active subscriptions were migrated from the old site to this new site.  In addition, all subscribers should have received a courtesy email notifying of the change.  Please go to the My Account Page and try to login with the username / email address you originally used to sign up with. Once you have logged in, please check your details and information are correct and up to date.  If you are unable to login, please first try to reset your password (see FAQ above). If you still have issues, please get in touch providing your name, address, username, subscription ID or Payment ID or any other relevant information and we will look into this for you.

If you logged in to your existing account using the new Social Login feature, please read the information at the top of this page to ensure your accounts are linked correctly.

If after you have successfully logged in to our members section, and you cannot see your Subscription information, it could mean that your subscription has expired and you will need to re-purchase a new subscription if you wish to continue accessing the Subscription only articles.  If you are sure you have already renewed your subscription, but the information appears to be inaccurate or is showing an expired subscription, please get in touch providing your name, address, username, subscription ID or Payment ID or any other relevant information and we will look into this for you.

If you logged in to your existing account using the new Social Login feature, please read the information at the top of this page to ensure your accounts are linked correctly.

Other things to check:

It’s possible your device / computer may have stored an out of date page – this can happen on some networks and you will need to refresh the browser cache.  Follow these steps;

Steps to take:

1) Log out from the White Wolf website: https://www.whitewolfjourneys.com/my-account/customer-logout/
2) Clear your browser cache and / or cookies, here’s how: http://www.refreshyourcache.com/en/home/
3) Then, log back in again and see if the issue continues: https://www.whitewolfjourneys.com/my-account/

After carefully following the above, please get back in touch if you still have issues, describing the exact steps to reproduce the problem.  When you get in touch please provide your name, address, login username, subscription ID or Payment ID or any other relevant information.

When creating an account on our system, please ensure that you enter the correct email address.  You should receive a welcome email, and when placing an order and making payment for a product or subscription, you should also receive notification emails.  If you don’t receive these emails within one hour, please first check your spam / junk mail folder. If you still cannot locate any emails from us, please get in touch providing your name, address, username, subscription ID / Payment ID or any other relevant information and we will look into this for you.

Please go to the My Account Page and once you have logged in, you can update your details using the Edit Account page.

Please go to the My Account Page and underneath the Login section, click Lost your password? link and follow the instructions to receive a password reset email. Please ensure to check your spam/junk folders if you can’t find the password reset email.

All of our product shipping info can be found here

Please get in touch if you have any unanswered questions.

  • Information on how to enter and the prize(s) form part of these terms and conditions. By participating, entrants agree to be bound by these terms and conditions.
  • The promoter is White Wolf Journeys who may receive administrative assistance from third parties [“The Promoter”].
  • From time to time, The Promoter may run a promotion or prize draw [“Competition”] offered through Facebook, Email Newsletter or this website
  • Entry is free. One entry per unique email address or person, for each Competition, unless stated otherwise.
  • Entry is via the method as stated in the Competition, or as stated in the relevant publication/medium.
  • Dates: Dates will be as specified in the specific competition.  However, closing date of entries will be at midnight, one calendar month after the competition has been published, or sooner if specified.
  • Prize: The prize or prizes will be as specified in the particular Competition. Please consult the individual rules for a given competition.
  • The prize is not transferable, exchangeable nor redeemable for cash.
  • Eligible entries must adhere to the terms as published here and also as specified in the competition.
  • Winner(s) will be selected randomly from eligible entries and contacted via notification email to the email address we have on record.
  • Winner(s) must respond to the notification email in order to claim the prize. If we do not receive a response from a selected winner within 3 days of notification, that winner will forfeit the prize and a new winner will be selected.  This process will continue until the prize is claimed by a winner responding to the notification email.
  • Winner(s) will be required to either; already have an account on this website or; create an account on our website, so that we have their correct information.
  • Prize availability is subject to stock and an alternative prize may be offered if the chose prize is unavailable for any reason.
  • Shipping fees for any prize won may be additional, depending on your location / postal address.  We will communicate this to the winner via email, if applicable.
  • A subscription to our Sabbat articles may be offered as an alternative prize.  If this is the preferred prize by the winner, the specified subscription will be applied to the account we have for them on our website. There is no obligation to continue the subscription after the free term, however, if the winner wishes to do so, an ongoing monthly or annual subscription payment will be required.
  • The terms of the draw may change at any time without notification.
  • The decision of the organisers is final and no correspondence will be entered into.
  • Information: By entering the competition, winners agree to their names being published and the use of their image by the Promoter and that the Promoter or promotional partners may use their names and photographs and/or interviews for publicity purposes.
  • Competition entries become the property of The Promoter, which will keep the personal information it holds about entrants confidential and will not disclose it to third parties. Pursuant to the Privacy Act 1993, entrants have the right to access and correct any personal information provided by them pursuant to paragraph 12
  • No Liability: The Promoter and its associated agencies & companies shall not be liable in any way (including, without limitation, in negligence) for any loss or damage whatsoever suffered (including, without limitation, indirect or consequential loss) or for any loss or damage or personal injury suffered or sustained in connection with promotion except any liability that cannot be excluded by law.

We are sorry that you couldn’t find the answer to your question here.  Please get in touch and we will assist you.